Newsletter

How to stop losing deals to the OOO auto-reply

This week's Good Sales Stuff we're talking about how to stop losing deals to the out-of-office auto-reply.

Lorna Wright
April 25, 2025
April 25, 2025
Try for free
This week's Good Sales Stuff we're talking about how to stop losing deals to the out-of-office auto-reply.

See trumpet in action

Get under the hood of G2's leading Digital Sales Room and explore some of our features without having to speak to any salesperson!

Start your tour
On this page

Don't rely on a single contact to push your deal through. Janet from Marketing getting buy-in from the CFO… via a Slack message.

And Janet’s currently OOO.

Article content

We've got info for those who are multithreading and for sales leaders managing teams too.

Let's get into it.

Wait before we get into it, multi-threading is when you don’t just rely on one lonely champion. Instead, you build relationships with multiple people throughout the business – from users and decision-makers to that one person who always “has input”.

Got it?

Article content

Done right, it gives your deal legs, lungs, and a fighting chance.

It's great because

Deals close fasterMore people = more momentum

You don’t get ghosted – Janet may disappear, but Gary in Finance is still keen

You uncover blockers early – That one stakeholder who always says no? Now you can charm them before it’s too late

It builds trust – Shows you’re in it for the long haul, not just trying to sneak in a signature

Article content

Multi-threading tips for AEs:

1. Always ask this question: "Who else should we include before we move forward?" – it’s disarming, buyer-centric, and opens the door to others.

2. Don’t wait until late-stage to multi-thread Start from discovery.

3. Vary your approach per persona Tailor your message. What the end user cares about is not what the CFO needs.

4. Use your champion Ask your champion to make intros directly or help you understand the internal dynamics: “Who’s likely to say no, and why?”

5. Map the account early – this gives you the best head start. P.S. trumpet does this automatically for you, creating org charts.

Article content

For sales leaders: multi-threading isn’t just a tactic-it’s a strategy that protects your forecast.

When sellers are only connected to one person, every deal becomes a single point of failure. Encourage your reps to think more like strategic account managers-every name added to the conversation improves visibility, increases buy-in, and reduces the risk of deals dying in the dark. Forecast accuracy goes up. Pipeline risk goes down.

Article content

Multi-threading builds organisational memory.

If your champion leaves halfway through the deal, you're not starting from zero. Your team still has momentum with others in the account.

Your buyer isn’t one person. It’s a whole room full of opinions. Multi-threading is how you turn that room into a cheering crowd.

📈 Multi-threading tips for sales leaders:

1. Make it part of deal inspection Don’t just ask “what’s the close date?” Ask “how many stakeholders are actively engaged?”

2. Track org depth across pipeline Set a benchmark – e.g. every qualified deal should have a minimum of 3 engaged contacts.

3. Coach the ‘why’ behind the ask Reps need to understand why multi-threading is great. Show them how it protects their own deals from stalling or ghosting.

4. Celebrate it Call out great examples in team meetings.

Article content

The best sales business don’t just train reps to multithread-they equip them with tools that support it, like trumpet’s auto-generated org charts, real-time engagement insights, and collaborative Pods that give the whole buying team a single source of truth.

(Tooting our own trumpet) 🎺

Until next time.

Get started with trumpet for free!

No credit card required.

Related Articles

More posts