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If you work in sales and not doing this, you’re already behind

They expect instant access to information, pricing, demos, and decisions-not a week of back-and-forth emails just to book a call.

Lorna Wright
April 8, 2025
April 8, 2025
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They expect instant access to information, pricing, demos, and decisions-not a week of back-and-forth emails just to book a call.

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We need to talk.

Buyers in 2025 they're done waiting. They have the attention span of a goldfish.

They expect instant access to information, pricing, demos, and decisions-not a week of back-and-forth emails just to book a call.

(Will keep this short and to the point)

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But here’s the problem: Most sales processes haven’t caught up. But you can.

While buyers are out here trying to make a purchase right now, sellers are still dragging them through outdated, slow-motion, endless email chains and PDF's.

And then we wonder why deals stall.

(Still got you?)

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First let's check if your sales process is stuck in 2015

❌ Making people book a call just to see a demo (Seriously, why?)

❌ Sending five "just checking in" emails instead of actually moving the deal forward

❌ Taking five days to respond when buyers needed an answer yesterday

❌ Burying key info in a 47-slide deck that no one is going to read

❌ Email chains, PDF's and attachments

❌ Ignoring buyers until they "agree to a discovery call"

(You still there? Nearly done- it's all good stuff promise)

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What to do instead

Give buyers what they need upfront – Pricing? Info? A demo? Make it easy to access via Digital Sales Rooms, personalised videos, or self-serve content.

Cut the fluff – If you can say it in one sentence, don’t turn it into a TED Talk. (Think TikTok attention span- if they want the long form they'll ask)

Let them buy at their own pace – Not yours. The old “let’s schedule a follow-up in two weeks” move isn’t working anymore.

Stop forcing meetings for things that don’t need meetings – Async selling is your best friend.

Use AI to speed things up, not slow things down – Automate the admin, not the relationships. Always personalise

So remove the friction so buyers can actually buy. Think - short attention span.

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So, to summarise:

🟢 Keep things sort and to the point

🟢 Use a Digital Sales Room - trumpet Pod's do it best🎺

🟢 Ditch the long email chains

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Until next time.

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