If they say there are 10 "no's" before the big "YES" why not make a game out of it? đ Turn those classic sales call responses into a little fun.
But on a serious note, we've written some counter conversations for those who say they're 'just jumping into a meeting' and the 'I'm not the decision maker' to help those no's turn into conversations and then into a YES!
1. "Can you send me an email?" đ§
Ohh classic brush-off. Weâve all heard this one.
How to counter it:
âOf course, Iâd be happy to send you an email. To make sure I cover whatâs most important to you, what specifically would you like to see?â
đTurning this around puts the ball back in their court and forces them to engage with you a little more.
2. "Weâre happy with our current solution." đ
Translation: "I donât want to deal with change right now, thanks!" Itâs a comfort-zone thing, and the challenge here is demonstrating the value of switching. Change is scary. đť
How to counter it:
đ âThatâs great to hear! Out of curiosity, whatâs one thing youâd improve about your current solution if you could?â
Itâs subtle way of uncovering pain points they may not even realise they have.
3. "Weâre not looking to buy right now." đ
Ah, the old stall tactic.
How to counter it:
đ âTotally understandable. Many of my current clients felt the same way at first, but they quickly saw the benefits after just a few months. Is there something specific holding you back?â
By addressing the hesitation directly, you create an opportunity to remove whatever is blocking the decision.
4. "Iâm not the decision-maker." đ
This is when you realise youâre pitching to the wrong personâŚBut itâs ok.
How to counter it:
đ âNo problem! I understand there are multiple decision-makers involved! Who else on your team would benefit from this conversation?â
This way, you can work your way up the decision-making ladder without dismissing the person youâre talking to.
5. "Iâm just about to run into a meeting." âł
Hummm at 2.21pm? Odd time for a meeting but ok...
How to counter it:
đ âI hear you! How about I send you a quick email summary to review after your meeting, and we can circle back later?â
Respect their time and send a to the point summary, focusing on key benefits. Email or video call recording!
With a little â¨finesse⨠and the right counters, you  might just get more maybes and a yes! So, grab your Sales Call Bingo card and get ready to mark off those objectionsâand close those deals!
P.S. How many of these have you heard this week?
Until next week, folks. đ
... as per, if you wanna talk about all things digital sales rooms (you know you want to) book a quick call with our awesome AE's đş Ali Chrisp and đş Olivia Whitworth. P.S. Know a colleague who'd benefit from these insights? Forward this newsletter!
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